1.50 CT-3.50 CT Oval Cut Solitaire Dainty Pave Moissanite Engagement Ring

14k and 18k Solid Gold

We recommend 14k or 18k solid recycled gold if you're looking for your jewelry to last generations to come. Solid gold is guaranteed to never tarnish, so you never have to take it off (bonus: you can wear it in water). It's 100% worry free. In addition to our quality standards, all our manufacturers certify where their gold comes from so we can proudly stand behind our ethical practices.

Standard Production is approximately 2 weeks from the order date (plus shipping time frames). If you’re looking for a shorter turnaround, please contact us prior to ordering to confirm feasibility.

Please read our Shipping Policy for more details.

• Return and Refund are hassle-free when you buy from Moisora.
• We have a 21-days return policy, which means you have 21 days after receiving your item to request a return.
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• Also refer terms & conditions of refunds mentioned as below.
• You can always contact us for any return question at support@moisora.com

Since our designs are handcrafted, all returns will incur a 10% restocking fee. This fee covers the labor required to resize and polish the returned piece. If the returned piece requires extensive cleaning or repair (or are in any other condition that prevents resale) we will charge a higher restocking fee, depending on the amount of repair work that’s required.

Refunds (if applicable) 
* Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
* If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
* Refunds are only applicable in cases of manufacturing defects or defects in the diamond itself. For any other return request, customers must specify the reason for their return, which will be subject to review. Please note, however, that returns cannot be accepted if the reason is a change of mind, personal preference, or external circumstances such as a canceled event or similar incidence. We encourage you to make your purchase thoughtfully and consult with our team for any queries before finalizing your order.

DAMAGES AND ISSUE

 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 The Following items can't be returned or exchanges

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:

• Custom or personalized orders
• Eternity Bands made to order
• Items on Sale
• Items Purchased During a Sales Event

* If you wish to exchange your piece, we will apply the full amount of your original purchase to a new purchase of equal or greater value. We need same processing time to make a new piece as mentioned in product page. You have to contact us within 14 days after receiving the piece. The credit does not apply to future purchases, and the credit is limited to one exchange per piece.

* Please contact us before you send your jewelry back, so we can be sure it arrives safely. Clients are responsible for return shipping costs, and we highly recommend that you insure your package and send it in a traceable courier—we are not responsible for items lost in the mail.

CANCELLATION

* Well, Yes you can cancel your order within 48 hours of your order being placed. Also, we will send order confirmation email once we receive your order, If you not able to reply within 48 hours we will start manufacturing process of your precious jewelry to deliver it before time. If you would like to cancel your order after 48 hours then we will cancel it but at this time 10% of your order amount will be accrued as manufacturing labor costs.

* We highly recommend contacting our executive for the reason for cancelation of your order. Maybe, something in your mind and that's why you want to cancel the order but you can talk with us. We will assure you that your all queries will be solved within 24 hours of your message to our executives.